Shipping

All online orders will be shipped via our courier partners, Sendle or Direct Freight Express.

If no one is available to sign for the delivery, the courier will leave the parcel in a safe location outside the premises. If a safe location is not available, a card will be left and the parcel will be taken to the nearest courier depot.

You will then be responsible for collecting the parcel from the depot or covering any additional fees for re-delivery.

If your parcel is required urgently – For urgent deliveries, please add a note in the “Notes to Buyer” section at checkout requesting shipment via Direct Freight Express. Kindly note that this may incur an additional cost.

Tracking Your Order

If the courier’s name is not clearly stated in your order confirmation email, use the following guide to identify the courier for your parcel:

• If the tracking number begins with “3199700…” (e.g., 3199700175432), your order has been shipped with Direct Freight Express. Track with Direct Freight Express
• If the tracking number is 7 characters long and starts with the letter “S” (e.g., SM6NXYG), your parcel was dispatched with Sendle. Track with Sendle

For any further tracking updates or questions, feel free to email us at sales@oceansouth.com.au

 

DELIVERY TO A  P.O. BOX

Unfortunately, we are unable to deliver to a PO Box or a Locked Bag

 

REMOTE LOCATIONS & ISLANDS

Please be aware that some remote locations and islands may not be covered by standard delivery services and additional shipping charges may apply.

If this occurs, we will contact you to inform you of any additional costs.

 

Returns

If you have any concerns with your order, please contact us immediately so we can resolve the issue promptly.

All prices listed in our store include GST and a tax invoice will be provided with your order.

YOUR DELIVERY ADDRESS

Please ensure the address you provide is complete and includes all necessary details, such as the postcode, house number, unit number, etc. If the delivery address is incorrect or incomplete and the item is returned to us, a re-delivery fee may apply. We cannot be held responsible for goods lost due to an incorrect address.

If no one is available at home during the day, we recommend providing a business address for delivery to avoid any delays with your order.

CHANGED YOUR MIND

If you change your mind about your purchase, we may offer an exchange, credit or refund under the following conditions:

• You contact us within 30 days of the purchase
• The goods are unused and in saleable condition
• You return the goods to us at your expense within 7 days of contacting us

FAULTY PRODUCT

If any products you purchase from our online store are faulty or damaged:

• Please contact us as soon as possible so we can work together to resolve the issue
• We offer a refund, replacement or credit for these goods if you contact us within 30 days of the purchase date
• If the item needs to be returned or if photographs are required, we will provide instructions when you reach out to us

WARRANTY

• All Oceansouth products come with a one-year manufacturer’s warranty. To make a warranty claim, please email sales@oceansouth.com.au with a dated proof of purchase and images of the damaged or faulty item.
• Please note, any modifications made by the customer to our product will void the warranty. Additionally, general wear and tear over time is not covered under the warranty.
• Oceansouth will repair or replace products or parts that are found to be defective due to faulty materials or workmanship under normal use and maintenance. Warranty claims resulting from improper use will not be accepted.

NOT RECEIVED YOUR ITEM

If your item has not arrived within the time frame outlined in our Shipping section (shipping time is calculated from the day following the notification that your item has been shipped, excluding weekends and holidays), please contact us.

Before reaching out, please ensure you have the following information ready and have completed the steps below:

• Verify your full delivery address is correct
• The purchase date of the transaction
• Check with neighbors
• Agree to return any replacement item if your original order arrives later